FAQs

The National Disability Insurance Scheme (NDIS) empowers people with disability to choose the care and support they need to reach personal goals in both work and life.

A new way of delivering disability services in Australia, the NDIS is available for people with a permanent or significant disability under the age of 65-years-old.

Find out more on the NDIS website.

The NDIA is the National Disability Insurance Agency. It is a government agency responsible for implementing the NDIS.

Yes. Bedford is here to help you understand and get the most out of your NDIS plan. A member of our Client Engagement team can help you access the services you want to with the funding you receive. Get in touch with the team today on 08 8275 0211 or email clientmanagement@bedfordgroup.com.au

To be eligible for the NDIS you must:

• Live in an area where the scheme has already been rolled out
• Be under 65 years of age when you apply
• Be an Australian citizen, permanent resident, or a New Zealand citizen who holds a Protected Special Category Visa
• Have a permanent disability that significantly affects how you can communicate or manage your life
• Need supports now that will improve your functionality and reduce future needs

Visit the NDIS website to find out if you're eligible.

The NDIS funds a variety of supports and activities including:

• Daily personal activities
• Transport
• Workplace support
• Household support
• Vehicle modification
• Therapeutic support
• Home modification
• Increase independence

For more information visit the NDIS website.

There are three different ways you can manage your NDIS plan. You can choose either one of the below options or a combination of two or three.

The three options are:

• Your plan is managed by the NDIA
• Your plan is managed by a Plan Manager of your choice
• You manage your own NDIS plan

Bedford can help you - get in contact today by calling 08 8275 0211 or emailing clientmanagement@bedfordgroup.com.au

Yes. It’s entirely your decision which service providers you choose to go with.

Call or contact the National Disability Insurance Scheme on 1800 800 110 or via their website.

Bedford is here to help you get the most out of your NDIS Plan. If you have more questions call us on 8275 0211 and we can help answer them.

Please call us on 8275 0211 or email us at clientmanagement@bedfordgroup.com.au with the details of your new plan manager. This will help us ensure that your funding and supports continue seamlessly.

You can update your consent by completing our Information Consent Form. Once filled out please email it to us at clientmanagement@bedfordgroup.com.au and we will update your records accordingly.

Bedford offers a wide range of services under the NDIS, including:

• Personal care and daily living supports

• Supported independent living (SIL)

• Community participation

• Employment support and training

• Group and centre-based activities

For a full list of services, please visit our Services page or contact us directly.

Support Coordination is a service that helps NDIS participants understand and use their plans effectively by connecting them with the right service providers. Currently, Bedford does not offer Support Coordination. Our Client engagement team can help you understand how Bedford can support your plan needs.

Getting started with Bedford is simple. Contact us by phone or email to arrange a consultation. We'll discuss your NDIS plan, your goals, and how our services can support you.

Your feedback is important to us. You can provide feedback by contacting us directly via phone, email, or our online form If you wish to make a complaint, we have a formal complaints process in place, and you can also contact the NDIS Quality and Safeguards Commission.

We have introduced reminder notices to help keep accounts up to date. If you have received one, it means we have not received payment for an invoice by the due date.

Please arrange payment as soon as possible. If you have an issue with paying your invoice please contact our Finance team on 8275 0211 or FinanceNDM@bedfordgroup.com.au

Overdue notices will be sent to your plan manager, they may ask you for information and/or to approve the payment for the invoice. You will also receive a copy of the second overdue notification sent to your plan manager so you can proactively ask them about the delay to ensure your services are not impacted from nonpayment.

If we have not been able to claim payment for an invoice after 14 days we will notify you as it may impact on service delivery.

If you or your Representative self-manage NDIS funding, please make sure payment is made as soon as possible. If you need a copy of the invoice or help with payment details, contact our Finance team on 8275 0211 or financeNDM@bedfordgroup.com.au.

To pay outstanding invoices from the previous plan, a Manual self-management claim form requires to be submitted. Please access the form via this link or contact us and we can email you the form How you can pay for NDIS supports as a self-manager | NDIS

Please email the form once you have completed it to enquiries@ndis.gov.au for processing. If you need assist with your claim, please contact National NDIA Contact Centre on 1800 800 110.

If you believe there is an error or need more information, please contact our Billing team at 8275 0211 or NDISfinance@bedfordgroup.com.au

Please contact our Billing team on 8275 0211 or NDISfinance@bedfordgroup.com.au

Bedford is undertaking a review of outstanding invoices and are following up to ensure all accounts are up to date. We sincerely apologise for any oversight and are now working to resolve these matters as efficiently as possible. We appreciate your patience as we work through this process.

A statement is a monthly summary that shows:

• What invoices are still unpaid,
• If there are any credits or payments that haven’t been matched to an invoice yet.

It helps you keep track of what’s been paid and what still needs to be paid.

Your statement includes:

• A list of any overdue invoices (unpaid for more than 7 days),
• A separate attachment showing copies of overdue invoices issued after October 2023.

If you need copies of older overdue invoices (from before October 2023), let us know – we’ll send them to you separately.

If your statement includes a credit note or payment, it means we have money from you (or your plan manager), but we haven’t linked it to a specific invoice yet.

• If you know what it should be used for, please contact us.
• If we don’t hear from you, we will use it to pay the oldest unpaid invoice. If you don’t have any unpaid invoices it will be applied to a future invoice or a cash refund.

We send statements only to the person or organisation responsible for paying the invoices. That might be:

• You (if you self-manage your NDIS plan),
• Your Plan Manager,
• The NDIA (if your plan is agency-managed).

Unfortunately, our system cannot send a separate statement to clients who are plan-managed or agency-managed. Please ask your Plan Manager or the NDIA if they are able to provide you with a statement.