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Your Feedback Matters

Bedford supports the rights of clients, their families, carers, guardians and advocates to have a say in how supports and services provided by Bedford are designed and delivered.

Our feedback and complaints process ensures that clients and employees and their support networks can express their view about what is, and what is not, working with the service they receive.

Bedford encourages all clients and employees to exercise their right of choice and control with regards to providing feedback, which in turn helps us to improve our services.

We ensure a safe environment where feedback can be provided in a way that is transparent, fair and confidential. We are committed to providing high-quality services as we deliver our purpose of supporting people with disability to live the life they choose.

You can choose from a number of different ways to submit your feedback:

  • by filling out the online form below
  • in person at any of our sites
  • by phone on 08 8275 0211
  • by email to the Bedford Safeguarding team – feedback@bedfordgroup.com.au
  • by writing to Bedford Safeguarding Team, PO Box 18 Melrose Park SA 5039

Simply fill in your comments and details (optional) using this form.

What does your feedback relate to?  

Whistleblower

Bedford is committed to the highest standards of conduct and ethical behaviour. In support of this commitment, Bedford strives to foster a culture of honest and ethical behaviour, corporate compliance and good corporate governance. It is Bedford policy to encourage people to speak up about information that gives rise to a suspicion of misconduct or an improper state of affairs, and to ensure that they are supported to do so.

Please click here to read Bedford’s Whistleblower Policy (Policy to be loaded on to a web page from SkyTrust)

Please click here for an Easy Read version of Bedford’s Whistleblower Policy (Tam to provide)

An Eligible Whistleblower can report Reportable Conduct to one of the following Whistleblower Protection Officers nominated by Bedford:

Stopline

Telephone: 1300 30 45 50

Email: makeareport@stopline.com.au

Online: https://bedfordgroup.stoplinereport.com

Mail: Bedford Group c/o Stopline Pty Ltd, PO Box 403, Diamond Creek, VIC 3089

Bedford Whistleblower

Telephone: 0457 912 463

Email: whistleblower@bedfordgroup.com.au

If you are not comfortable with providing feedback directly to us or are unhappy with the outcome of our process, you can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person or by visiting www.ndiscommission.gov.au for further information.

Please click hereto access the Bedford feedback and complaints policy.

Bedford uses and discloses personal information for the purpose for which it was collected. Please refer to Bedford's Privacy Policy for details. We will maintain the confidentiality of your enquiry and only involve relevant Bedford staff as required to resolve any issues.